Analyst Coverage

December 2024

via Forrester

October 2024

Partner ecosystems are increasingly critical to win, serve, and retain B2B customers. To accelerate partner ecosystem performance, B2B organizations are evaluating and adopting a range of enabling technologies. This Forrester Tech TideTM report presents an analysis of the maturity and business value of nine partner ecosystemtechnology categories that support direct and indirect business models. B2B marketing and sales professionals should read this report to shape their investment approach to these technologies.

via Forrester

September 2024

This IDC Market Glance provides an overview of the ecosystem of software that monetizes an offering. These include solutions for recurring revenue management (formerly known as subscription management), price optimization and management, usage intelligence, ecosystem orchestration platforms, payment, entitlement and enforcement, and CPQ and guided selling.

via IDC

September 2024

The CRM market grew at a solid 13.4% to $107 billion in 2023, despite all the headwinds. Customer service and support remains the largest segment, with 35%, while cross-CRM had the fastest growth, at 17.9%.

via Gartner

September 2024

You can use recurring billing solutions to configure recurring billing rules for products and bundles, apply billing logic to orders and automate bill run processes, and provide key event monitoring and action frameworks to handle billing amendments. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Digital business professionals should use this report to understand the value they can expect from a recurring billing solution vendor, learn how vendors differ, and investigate options based on size and market focus.

via Forrester

September 2024

The digital commerce market experienced a 13.4% growth rate, reaching $11.1 billion in 2023. Digital commerce platforms continued to be the largest contributor to the overall digital commerce market revenue.

via Gartner

September 2024

Emerging technologies in cloud computing continue disrupting adjacent markets and creating new product categories. Technology and service providers must understand the impact of new trends, like sovereign cloud and digital marketplaces, to seize opportunities while future-proofing their offerings.

via Gartner

August 2024

This Gartner Critical Capabilities report evaluates 17 recurring billing applications against five use cases. Sales operations leaders should use the ratings in this report to identify a shortlist of vendors for deeper evaluation.

via Gartner

August 2024

This Magic Quadrant evaluates 17 vendors that offer a cost- effective, modern, SaaS billing solution suitable for a wide range of industries.

via Gartner

July 2024

Communications service providers strive to improve customer experience and better monetize their networks, yet struggle to fulfill these desired business outcomes. CSP CIOs can use this Hype Cycle to assess key technologies and processes for inclusion in their plan for evolving CX and monetization.

via Gartner