Customer Experience (CX)
Selling just got easier. Use these essentials to close more UCaaS and CCaaS deals.
View the Toolkit
60%
of consumers will switch brands after just one or two bad experiences
140%
spending increase from buyers following a positive customer experience
180%
revenue out-performance of companies excelling in CX (compared to peers)
80-85%
of companies are using outdated CX technology
Unified Communications as a Service
Cloud-based platform for integrated communication tools, improving collaboration across locations.
Ideal for businesses seeking all-in-one communication and collaboration tools via a single cloud platform, boosting productivity and simplifying infrastructure.
Contact Center as a Service
Cloud solution for customer contact centers with features like automatic call distribution and omnichannel support, to enhance customer service.
Ideal for businesses handling high-volume customer interactions across channels, offering dedicated cloud platforms to enhance service, agent efficiency, and overall experience.
Communication Platform as a Service
Extensible communications platforms the enable developers to leverage APIs to integrate into existing solutions or add features.
Ideal for businesses seeking to customize and embed communication features (voice, SMS, video) into their apps and gain control within their software.
Top Tier and Recommended CX Providers
Explore these providers on our Marketplace.
UCaaS Providers
CCaaS Providers
Microsoft-Integrated Providers
Customer Marketing Toolkit
Pre-built assets to educate, inform, and drive customer conversions.
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CX Co brandable Data Sheet
Customize the CX data sheet, adding your logo and company details to share with your customers.
Download the Co brandable Data Sheet – PDF | Instructions
Download the AppDirect branded Data Sheet – PDF
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CX Sales Guide
Close more deals with valuable CX market insights and specific questions to approach customer pain points and objections.
Download the Sales Guide – PDF
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CMS Communications
Land & Expand: Advisor strategies to cross sell the Customer Experience (CX) category
Read the CMS Case Study
Education Resources
Expert-led technology & sales training bundled
Events: Emerging Tech Workshops
Learn more about our entire solutions catalog, including CX, at our local Emerging Tech Workshops. These comprehensive sessions aim to empower advisors to confidently identify and position new revenue streams by offering frameworks and tactics for success in the dynamic realm of emerging technology solutions.
View the calendar to see when we'll be visiting a city near you.
AppDirect Academy
CX Learning plan now available
Agnostic education topics including MS Teams, Artificial Intelligence, CCaaS, UCaaS, Omnichannel, and more!
Advisor Stories
Exploring Endpnt.io’s $26,000 UCaaS Deal
View our other advisor CX success stories:
Empowering Customers: Firefly Telecom's CX Success Story
Elevating CX: Top Speed Data Wins with UCaaS & CCaaS
Top Speed Data Powers Auto Dealership Success with CX
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