Sales Support

Account Support

Exceptional account support to fill your sales funnel

Elevate your sales strategy with AppDirect account management support. AppDirect assigns a Channel Manager and a Partner Success Manager to every advisor. They collaborate to identify profitable opportunities, provide assistance throughout the sales process, and bring in experts when needed. They also offer training and support.

SOLUTION EXPERTISE

Solution engineers—your extended team of technology experts

AppDirect backs your sales efforts with a team of engineering and sales specialists who can help you recommend the best solution every time. With support from our sales engineers, solution experts, and product and provider specialists, you can broaden your portfolio and sell new technologies without the need for extensive in-house expertise.

Amplify your sales efforts, tap into new sources of revenue, and elevate your role as a strategic advisor to your customer.

Managed Services

Boost your competitive advantage with Managed Services from AppDirect

As SMBs increasingly make managed services a top priority and gravitate towards partners who offer them, you should Incorporate managed services into your portfolio.

AppDirect makes it easy for you, with our Network Operations Center (NOC) and VEEUE monitoring platform. Maximize your customer uptime with a best-in-class network management and monitoring platform, coupled with a team of NOC analysts who act on alerts 24x7x365.

Our team, combined with our platform, help you meet the service levels your customers demand.

ADVISOR REFERRAL PROGRAM

Drive new revenue streams with minimal effort

AppDirect Referral Program experts sell solutions and close deals on your behalf.

• Create new revenue streams—Tap into lucrative markets with a more diverse range of services and increase your share of wallet.

• Improve your worth to your customers—Offer them value-added services from the AppDirect multi-category catalog and establish yourself as their trusted partner.

• Reduce your cost of acquisition—See a quick return on your investment, at little to no cost.

• Get full campaign performance visibility—View detailed performance reports for your campaigns. They include essential metrics such as call-to-close ratio, net conversion, ARPU, and more.

• Customize the program to meet your objectives—Consult your AppDirect Channel Manager for details.

Account management as a service

Let AppDirect manage your customer accounts

Focus your time on building new business opportunities, not managing customers with account management as a service from AppDirect.

Whether your customers are SMBs or Fortune 500 companies, we have a dynamic team of skilled, experienced account managers who can handle every aspect of your customer’s needs and help you build and retain your customer base and reduce customer churn.

Your AppDirect account management experts:

• Sell a broad range of solutions, including cloud, energy, and connectivity solutions

• Onboard new users

• Manage issue resolution

• Handle new service requests and existing service moves, adds, changes, or deletions

• Create RFPs

• Evaluate providers for an RFP

End-customer workshops

Let us sell cloud for you–AppDirect-led customer workshops

Take advantage of our unique and transformative approach to involving your customers in decisions about their technology. We offer live Envision workshops that enable your customers to meet with AppDirect cloud solution experts to discuss their challenges, needs, and business goals. Our experts help them find the best solution for their specific situation.

These sessions are focused and productive, ensuring your customer leaves with solid recommendations, an initial budget estimate, a quote, and next steps.