Premier Customer Experience
Treat your customers like VIPs while building a revenue-generating support business.
Omni-channel support
Offer support where your customers need it—through chat, via email, or over the phone. Deliver the omni-channel support experience your customers expect, no matter where they access their services.
The right agent for the right call
Each AppHelp agent specializes in a specific solution in order to deliver the best possible experience. For each solution, only agents with the right combination of soft skills and technical knowledge are selected to deliver support.
Optimized for remote support
AppHelp agents have access to remote takeover capabilities to solve technical issues from anywhere. Combined with automation tools, they are equipped to identify and resolve the root cause of your customers’ problem in no time.
Speak to an expert.
Consolidated agent knowledge bases
AppHelp agents have access to knowledge bases combining our own proprietary research and content from third-party vendors so customers get the right answer the first time.
Certified SMEs
AppHelp agents are backed by the knowledge of certified subject matter experts in Office 365, G Suite, and other cloud applications.
Industry-leading customer experiences
Don’t just take our word for it – AppHelp delivers some of the best support experiences in the industry.
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Windstream Customer >
“With this latest virus, the Geek squad couldn’t help and Best Buy told me we’d have to take this computer into their store. No easy feat for old folks! Your team fixed it. I will stay with Windstream! Thank you".
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Telus Customer >
“I think it is of great value to have a trusted company available for my external support requests at my fingertips. The service is hassle free and convenient. The agents I spoke with were professional, friendly and were able to fix the issues I called in for.”
